The RGV911 Public Safety Recognition Awards honor the exceptional individuals who serve our communities through emergency communications. These awards recognize outstanding performance, leadership, and the dedication of those who have committed years of service to this critical profession.

Award recipients will be honored during the Awards Ceremony at the 2025 Public Safety Wellness Seminar on September 30, 2025.

Award Categories

🏆

Telecommunicator of the Year (Sandra Coronado)

Recognizing exceptional performance, dedication, and service by a telecommunicator who has demonstrated outstanding skills in emergency communications.

Selection Criteria:

Exceptional handling of emergency calls
Demonstrated professionalism and composure under pressure
Positive impact on team morale and effectiveness
Commitment to ongoing professional development
Outstanding service to the community

⭐

Supervisor of the Year

Honoring supervisors who have shown exceptional leadership, mentorship, and commitment to supporting their team while maintaining the highest standards of service.

Selection Criteria:

Effective leadership and management skills
Mentorship and development of team members
Implementation of innovative solutions to operational challenges
Advocacy for staff wellness and professional growth
Contribution to improving overall center performance

🔟

10+ Years of Service

Celebrating telecommunicators who have dedicated a decade or more to serving their communities through emergency communications.

Selection Criteria:

Minimum of 10 years of service as a telecommunicator
Consistent performance meeting or exceeding standards
Adaptability through technological and procedural changes
Contribution to the profession through experience and knowledge sharing

📊

15+ Years of Service

Honoring the extended commitment and expertise of telecommunicators who have served for fifteen years or more in emergency communications.

Selection Criteria:

Minimum of 15 years of service as a telecommunicator
Demonstrated expertise in emergency communications procedures
Resilience and dedication throughout career challenges
Contribution to maintaining institutional knowledge

🏅

20+ Years of Service

Recognizing the extraordinary dedication of telecommunicators who have devoted two decades or more to public safety communications.

Selection Criteria:

Minimum of 20 years of service as a telecommunicator
Exemplary career demonstrating commitment to public safety
Leadership and mentorship of newer telecommunicators
Significant contribution to the evolution of emergency communications

Sandra Coronado

Honoring a Legacy of Excellence in Emergency Communications

RGV911 is proud to honor the memory and legacy of Sandra Coronado, an exceptional telecommunicator whose dedication to public safety and emergency communications has left an indelible mark on our community. In recognition of her outstanding service and the profound impact she had on the field of 911 dispatch, the Telecommunicator of the Year Award has been named in her honor.

“RGV911 expresses its heartfelt gratitude to the Coronado family for their gracious consent in naming the Telecommunicator of the Year Award after their beloved daughter, Sandra Coronado. This act of recognition and honor exemplifies the lasting impact Sandra had in the field of 911 dispatch, and her legacy will continue to inspire and uplift awardees. We are deeply appreciative of the Coronado family’s generous gesture, which ensures that Sandra’s contributions to emergency communications will be remembered and celebrated for years to come.”

The Sandra Coronado Telecommunicator of the Year Award represents the highest standards of professionalism, dedication, and service in emergency communications. Recipients of this prestigious award embody the same qualities that made Sandra an exceptional telecommunicator: unwavering commitment to public safety, compassion for those in crisis, and excellence in emergency response.